• 產品曾以不正確的方式貯存或組裝、經不適當 地使用、濫用、誤用、更改用途、或以不當的清潔方式或清潔劑處理；
• DXracer HK會代為修理或更換相同或近似型號的產品。所有服務費用將不包括在內。若首次購買的產品為絕版貨品，顧客可更換另一型號之同類產品，若顧客換購售價較高的同類產品，需另補差額。若顧客換購售價較低的同類產品，差額將不獲退回。
• DXracer HK會安排免費上門收貨及/或送貨服務，但收貨地址必須與送貨地址相同，而收貨及送貨必須同時進行。若送貨地址位於離島或澳門地區，顧客需繳付有關之收貨及/或送貨費用，而有關之費用會按當時離島或澳門地區送貨費計算。
The Guarantee covers structural manufacturing defects of the product from the date of first purchase as evidenced by the original sales receipt issued. Customer is required to provide all original sales receipts to evidence the first purchase and all subsequent replacements.
Duration of Guarantee
Each guarantee lasts for the number of years stated against each product below, starting from the date of purchase.
Conditions for the guarantees
The guarantees are valid from the original date of first purchase of the product. In order to rely on this guarantee, proof of purchase by presenting the original sales receipt issued by DXracer HK is required to evidence the first purchase and all subsequent replacements.
Exclusions of this Guarantee
This Guarantee will not cover:
• Products has been stored/installed incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or cleaning products;
• Normal wear and tear, cuts or scratches, abnormal bending, damage caused by impacts or accidents;
• Damages caused by external factors such as exposure to the sun, dampness, dust or mites etc;
• Products has been placed outdoors or in a humid environment, such as the bathroom;
• Colour difference;
• Any product without the original sales receipt.
Treatment on any claim for the Guarantee
DXracer HK will examine the structural manufacturing defects of product as alleged by the customer. After examination of the product and consultation with the manufacturer (as needed), DXracer HK shall determine in its sole discretion whether the product falls under this Guarantee. All decisions by DXracer HK shall be final.
How does this Guarantee scheme work?
Subject to confirmation that this Guarantee shall apply, DXracer HK shall in its sole discretion either repair or replace a defective product as follows:
• DXracer HK shall either repair the product or replace it with a new one of the same or similar model. No credit will be given to any service charges. If the model of the product the customer first purchased is discontinued, he may choose a new product of a different model of the same category. If the customer chooses a more expensive product, the customer shall pay the difference. If the customer chooses a cheaper product, the balance will be forfeited.
• The guarantee period of the replacement product shall be the balance from the date of the first purchase.
• The product under guarantee must be returned to DXracer HK at the time of exchange.
• DXracer HK will arrange for free collection and/or delivery services for the product provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. Delivery charges will be applicable to all locations on the outlying islands of Hong Kong or in Macau. DXracer HK shall impose such rates of charges and conditions of delivery as it deems fit from time to time.